To get new service or schedule a visit with a sales representative call:
Amanda Jacobs
920-246-5026
For billing questions, help with technical issues or to schedule a technician visit call:
888-369-2408
You should contact:
Craig Schnaderbeck
Construction Coordinator III Corp FO Rural Bld
Craig.Schnaderbeck@charter.com
Craig is the "on the ground" coordinator for the project work. Please keep in mind that there are multiple steps to the installation process (just like building a house). Spectrum has dedicated restoration crews that follow the construction crews to return the landscape to the previous condition.
If your property is served by a private road rather than a Town or County road, you will mostly likely need to sign an easement agreement with Spectrum granting them permission to install the fiber along the road abutting your property. Whenever possible, Spectrum will follow existing utility easements from WPS, WeEnergies, or Xcel Energy. If you have questions about easements, please contact:
Tyler D. Thiry, PLS • Project Surveyor
635 Circle Drive • Iron Mountain, MI 49801
P: 906.774.3440 • F: 906.774.7776 • C: 906.295.0247
tthiry@coleman-engineering.com
or
Jarred Kettenhoven
Project Manager
Momentum Design, LLC
Cell: (414)-940-5362
Email: jkettenhoven@momentumdesign.us
9000 W. Chester St. Suite 170
Milwaukee, WI 53214
You can use the "Contract Us" link at the bottom of each page on this website. A member of the Broadband Committee will get back to you quickly and direct your question to the right person.