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  • I have a question about the fiber installation process; who do I contact?
    You should contact: Craig Schnaderbeck Construction Coordinator III Corp FO Rural Bld Craig.Schnaderbeck@charter.com Craig is the "on the ground" coordinator for the project work. Please keep in mind that there are multiple steps to the installation process (just like building a house). Spectrum has dedicated restoration crews that follow the construction crews to return the landscape to the previous condition.
  • I have questions about easement agreements; who do I contact?
    If your property is served by a private road rather than a Town or County road, you will mostly likely need to sign an easement agreement with Spectrum granting them permission to install the fiber along the road abutting your property. Whenever possible, Spectrum will follow existing utility easements from WPS, WeEnergies, or Xcel Energy. If you have questions about easements, please contact: Tyler D. Thiry, PLS • Project Surveyor 635 Circle Drive • Iron Mountain, MI 49801 P: 906.774.3440 • F: 906.774.7776 • C: 906.295.0247 tthiry@coleman-engineering.com Coleman Engineering is coordinating the various easement subcontractors handling the Town.
  • I have general questions about the project or if my property is included in the project; who do I contact?
    You can use the "Contract Us" link at the bottom of each page on this website. A member of the Broadband Committee will get back to you quickly and direct your question to the right person.
  • How do I find out if service is available for my property?
    The easiest way to do this is to go to spectrum.com and use their "Check Availability" tool at the top of the page. If service is available, you will be able to subscribe online. You can also call the Spectrum customer care center (number is on their website) to speak to an agent.
  • How do I sign up for the new service?
    Spectrum will be actively marketing their services to residents as the infrastructure is installed and activated. You will receive mailings, see advertisements, and be able to check their website to see if service is available at your location.
  • Do I have to subscribe to Spectrum's service?
    No, you do not. You may continue with your current internet, phone, and television services without penalty.
  • What are all the orange tubes I see sticking out of the ground?
    The orange tubes protect the fiber optic cable from damage and moisture as they run underground.
  • I have heard that some property owners need to sign easement agreements with Spectrum; how do I know if I need an easement agreement?
    If your property is served by a private road rather than a Town or County road, you will mostly likely need to sign an easement agreement with Spectrum granting them permission to install the fiber along the road abutting your property. Whenever possible, Spectrum will follow existing utility easements from WPS, WeEnergies, or Xcel Energy. If you have questions about easements, please contact: Tyler D. Thiry, PLS • Project Surveyor 635 Circle Drive • Iron Mountain, MI 49801 P: 906.774.3440 • F: 906.774.7776 • C: 906.295.0247 tthiry@coleman-engineering.com Coleman Engineering is coordinating the various easement subcontractors handling the Town
  • The construction crew caused some damage on my property; who do I contact for help?
    You should contact: Craig Schnaderbeck Construction Coordinator III Corp FO Rural Bld Craig.Schnaderbeck@charter.com Craig is the "on the ground" coordinator for the project work. He should be able to resolve your issue. Please keep in mind that there are multiple steps to the installation process (just like building a house). Spectrum has dedicated restoration crews that follow the construction crews to return the landscape to the previous condition.
  • How much will I pay each month for this new service?
    Monthly subscription fees will vary based upon the options that you choose from Spectrum: internet, phone service, television, and mobile phones. You can see the current costs for various services at spectrum.com.
  • If I plan to build a home in the future, when can I sign up for fiber to my home site?
    You will be able to subscribe to Spectrum's services and have the fiber brought to your home when you are having other utilities (such as electric, phone, etc) installed.
  • What is this project all about, anyway?
    This project will place fiber optic cable down all roads -- county, Town, or private -- in the Town of Presque Isle. This will build a "backbone" network to allow "fiber to the home" service; i.e., a fiber optic cable run from the road directly to a residence or business. A property owner needs to subscribe to Spectrum service to have this final connection made. In addition to internet service, residents may also subscribe to phone, TV, and wireless phone service from Spectrum.
  • Will this new service be faster than my current internet service?
    Property owners who currently have internet service from Centurylink/brightspeed get 10Mbps to 25 Mbps download speeds. Property owners who use satellite for internet service -- HughesNet, ViaSat, StarLink, etc. -- currently get 25 Mbps to 200 Mbps. (The higher end is only available on StarLink, and will vary.) Spectrum's minimum download speed will be 300Mbps, over 10 times faster than what most property owners have today. They will offer up to 1 Gbps service, 40 times faster than what most property owners have today.
  • Will this project provide cell phone access throughout the Town?
    Cell phone access across the town requires new cell towers to our improve our coverage. The mobile service providers, like Verizon and AT&T, must decide if this investment will be profitable. That said, with high-speed internet infrastructure deployed throughout the Town, it simplifies and reduces costs for installing additional towers.
  • Will Spectrum replace Brightspeed (Centurylink) throughout the Town?
    Brightspeed will continue to provide its current services to the Town, but has no plans to improve those services.
  • Is this the same solution that was done in Boulder Junction?
    As in Boulder Junction, high-speed internet service via fiber optic cable will be available to every property owner in the Town. Boulder Junction's service is provided by brightspeed, while Presque Isle will have service from Spectrum. Boulder Junction required property owners to commit to use the service up front to gain some special pricing. Spectrum does not require any subscription commitments and uses the same pricing structure across the country.
  • I read through all your FAQs but I still have a question. Is there somewhere I can contact you?
    Use the "Contact Us" link on this website or send your question to info@pibroadband.com and we will get back to you.
  • When will the project be finished?
    The project will be completed by the end of 2024.
  • What are the main steps for the project?
    As you might expect, there are a lot of moving parts to this projects. Here is a high level overview of project steps.
  • Who is paying for the project?
    Project funds come from several sources: For the areas of the Town included in the Rural Digital Opportunity Fund (RDOF), the costs are covered by the Federal Communications Commission (FCC) and Spectrum. There is no cost to the Town. For the remaining areas of the Town, the costs are covered by a grant from the Wisconsin Public Service Commission (PSC), Spectrum, and the Town. The project costs for the non-RDOF areas of the Town will be about $6.7M, of which the Town is responsible for $1.2M.
  • Will my property taxes go up to pay for this project?
    Our financial model assumes that the Town's $1.2M contribution will be funded through loans. The monthly payments for the loans should fall within the current debt service limits of the Town, and therefore not require a tax increase. If the Town decides to take on debt for other projects or purchases while paying down the loans, then it is possible that property taxes may rise due to those additional costs.
  • What does "fiber to the home" mean?
    “Fiber to the home” means that, rather than the copper wires that currently provide our landline and internet services, a fiber optic cable carrying all services will run directly to your residence or business. Unlike copper wire based solutions, fiber optics are not limited by distance and can handle much larger amounts of data.
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